Troubleshooting your AI assistant connection
Connected an AI assistant such as Claude to Flomixy and something is not working? Find your question below.
My post stayed a draft
Approving a post does not choose when it goes out. A post the assistant creates without a publish time stays a draft,
even after you approve it, because Flomixy has no time to publish it.
To fix it:
1. Open the post in Flomixy and set a date and time, then schedule it. Or:
2. Go back to the assistant and tell it when to publish, for example: "Schedule the post about the new menu for
tomorrow at 10:00."
Next time, include the time in your first message: "Create a post for my Instagram saying 'Our new menu is here' and
schedule it for Friday at 09:00."
Remember that the time the assistant chooses is only a proposal. The post still waits for someone to approve it. If the
approval comes after the proposed time has passed, open the post and pick a new time.
My AI says it is not allowed to publish right away
By default every post an assistant creates waits for human approval, and the assistant is not allowed to skip that step.
Asking it to "publish now" does not change this.
This applies to assistants connected with an API key. An assistant connected by signing in, such as ChatGPT, can never
skip approval.
Publishing without approval needs a special permission on the API key, Skip approval (auto-approve). Only the workspace
owner can give a key this permission:
1. The owner opens Settings → API keys and creates a new key (or a replacement for the current one).
2. The owner ticks the auto-approve permission and copies the new key.
3. Replace the key in your assistant's connector.
Use this carefully. An assistant with this permission publishes to your accounts with no human check, so only give it to
a key whose assistant does not read untrusted content such as web pages or emails. A brand that is set to always require
approval still requires it. More in API keys: choosing the right permissions.
My AI cannot attach the picture I sent
A picture you attach in the chat with the assistant stays in that chat. The assistant cannot pass it on to Flomixy. Give
it one of these instead:
- A public link to the picture (it must open in a browser without signing in).
- A picture from your Flomixy media library. Tell the assistant to look in your library.
- An upload link. Ask the assistant for an upload link. It gives you a one-time Flomixy link that is valid for
about 10 minutes. Open it, upload the picture from your device, then tell the assistant you are done.
Example message:
Create a post for my Instagram account with this picture: https://example.com/new-menu.jpg. Caption: "Our new menu is
here".
Or, if the picture is only on your computer:
I want to post a picture from my computer. Please give me an upload link.
Instagram posts always need a picture or video, so the assistant cannot create one without it.
ChatGPT sign-in shows a 401 or 500 error
If you see a 401 or 500 error while connecting ChatGPT (after clicking Sign in with your Flomixy account), the cause is
on Flomixy's side. It is not caused by your ChatGPT settings or your Flomixy account, so deleting and recreating the app
will not help.
Contact Flomixy support and tell us:
- the time of the attempt (with your time zone),
- the name of the workspace you tried to connect.
If the Flomixy page says that only the owner can connect, that is a different case: ask the workspace owner to do the
sign-in. Steps: Connect ChatGPT, Gemini, Cursor and n8n to Flomixy.
401 / 403 errors (API keys)
- 401 ("Unauthorized") means Flomixy does not recognise the key. The key was copied wrong, has expired, or was
revoked.
- 403 ("Forbidden") means the key is valid but is not allowed to do what you asked. It is missing a permission
(scope), for example it can read posts but not create them.
To fix either one:
1. Open Settings → API keys (workspace owner only) and check that the key is active and not expired.
2. Check that it has the permissions the action needs, for example Posts write to create posts or Media write to
upload.
3. If in doubt, create a new key with the right permissions, then replace it in the assistant's connector. Keys are
shown only once, so copy it right away.
If you do not see Settings → API keys, only the workspace owner can open it. Ask them to create the key.
Connector says it is not connected
Go through this list:
1. Address. It must be exactly https://mcp.flomixy.com/mcp, with no spaces and nothing added at the end.
2. Key header. If you connect with an API key, the header name must be x-api-key and the value is the key itself, with
no extra words. Authentication should be set to No sign-in.
3. Switched on in the chat. Open a new chat and make sure the Flomixy connector is turned on for it. In Claude Code,
type /mcp and check that flomixy is listed as connected.
4. The key is still valid. Check it is not revoked or expired in Settings → API keys.
5. Start fresh. Remove the connector, add it again, and open a new chat.
Still stuck? Contact support and tell us which assistant you use and what message it shows.