Account connection problems: reconnecting and missing accounts
Sometimes an account you've connected stops working, or you can't find a Page you expected to see when connecting Facebook. This article covers both.
"Token expired - reconnect"
Each connected account gets a badge like this on your Accounts page when its connection to the network has expired or been revoked. Common causes: a password change on the network, revoking Flomixy's access from the network's own settings, or the connection simply expiring after a long time. You'll also see a warning if a connection is getting close to expiring (within the next two weeks), so you can reconnect before it actually breaks.
While a connection is down, nothing is lost - any posts scheduled through that account stay scheduled and publish automatically once you reconnect (or at their scheduled time, if that's still in the future).
How to reconnect
What reconnecting looks like depends on the network:
- Instagram and Threads can often refresh the connection quietly in the background when it's close to expiring, without you having to do anything. If it's already expired, or a quiet refresh isn't possible, you'll see a Reconnect option that takes you through that network's login screen again.
- Facebook and TikTok always need a full reconnect - click Reconnect and sign in again on that network.
- Telegram doesn't use a login screen at all. Instead, Reconnect opens the same form you used to connect it originally, where you re-enter your bot token.
Reconnecting one account never signs you out of Flomixy or affects your other connected accounts - it only restores that one connection.
"I don't see my Facebook Page"
When you connect Facebook, a window opens showing which of your Facebook Pages were shared with Flomixy:
- If it shows "No Pages were shared," Facebook didn't share any Page with Flomixy during that login. Start the connection again and make sure you grant access to at least one Page when Facebook asks. If a Page you manage still doesn't show up, use the "share it with us directly" link in that window instead - this lets you share a Page directly, which also covers Pages that live in a separate Facebook Business Portfolio and don't show up through the normal login screen.
- If it shows a list of Pages, tick the ones you want to use and click Activate.
A Page can also seem to disappear later if its connection has expired - it still exists on your Accounts page, but shows the "Token expired - reconnect" badge above instead of being ready to post to. Reconnect it the same way as any other account.