If you are not happy with Flomixy, you can request a refund straight from the Billing page.
Who can request a refund
Only people who can manage billing for your workspace (usually the workspace owner) see the Request a refund button. If you don't see it, ask the person who manages your subscription.
How to request a refund
- Open Billing from the settings menu.
- Click Request a refund.
- Tell us briefly why you are requesting it, then click Send request.
What happens next
- Within 14 days of your first payment: your request is approved automatically. Your subscription is cancelled and the money is sent back to your original payment method.
- After 14 days: our team reviews your request. If it is rejected, you will see the reason on the Billing page.
The Billing page always shows the status of your latest request: Refund requested, Refund approved, Refund request rejected or Refund completed. Once the refund is completed, it can take a few days to show up with your bank or card issuer.
When you can't request a refund
You will see a message instead of a new request if:
- there is no payment that can be refunded,
- a refund request is already open, or
- a payment dispute (chargeback) is open for your payment. Please wait until the dispute is resolved.
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